The fastest, most powerful support platform for modern B2B teams
Share your team’s wins, directly in Slack
The fastest, most powerful support platform for modern B2B teams
Ditch the outdated, clunky support platform you’ve been using, and try Plain for free today. Your team and your customers will thank you for it.
Powering modern support teams at
Slack support like you've never seen it.
Support your customers better than your competitors ever could on our Slack native platform.
Slack support like you've never seen it.
Support your customers better than your competitors ever could on our Slack native platform.
Slack support like you've never seen it.
Support your customers better than your competitors ever could on our Slack native platform.
Never miss a message again
Keeping track of conversations and ensuring they are properly threaded is a job in itself, and maintaining history and context around support interactions is difficult.
Keep side-chats at the forefront
Anyone from your team can start, view, and reply to Slack discussions, directly in Plain. Start conversations in a customer request – and keep the conversation linked in the thread so you never lose context from a side-chat again.
Speak like you do on Slack
Every detail of how you talk to your customers in Slack is accounted for in Plain. Use custom emoji reactions, send formatted code snippets, and much more.
Never miss a message again
Keeping track of conversations and ensuring they are properly threaded is a job in itself, and maintaining history and context around support interactions is difficult.
Keep side-chats at the forefront
Anyone from your team can start, view, and reply to Slack discussions, directly in Plain. Start conversations in a customer request – and keep the conversation linked in the thread so you never lose context from a side-chat again.
Speak like you do on Slack
Every detail of how you talk to your customers in Slack is accounted for in Plain. Use custom emoji reactions, send formatted code snippets, and much more.
Never miss a message again
Keeping track of conversations and ensuring they are properly threaded is a job in itself, and maintaining history and context around support interactions is difficult.
Keep side-chats at the forefront
Anyone from your team can start, view, and reply to Slack discussions, directly in Plain. Start conversations in a customer request – and keep the conversation linked in the thread so you never lose context from a side-chat again.
Speak like you do on Slack
Every detail of how you talk to your customers in Slack is accounted for in Plain. Use custom emoji reactions, send formatted code snippets, and much more.
Built for you whole team
Built for you whole team
Built for you whole team
Built for you whole team
Bring customer support request directly to your engineering team's issue tracking. Browse and create issues from any customer channel without ever leaving Plain. Give engineers the context they need by linking issues to support threads, and close the loop with customers as you resolve their issues.
Use in-Slack actions from notifications to allow your team to assign themselves to a support request, change priority or status, directly from Slack with one click.
Bring customer support request directly to your engineering team's issue tracking. Browse and create issues from any customer channel without ever leaving Plain. Give engineers the context they need by linking issues to support threads, and close the loop with customers as you resolve their issues.
Use in-Slack actions from notifications to allow your team to assign themselves to a support request, change priority or status, directly from Slack with one click.
Bring customer support request directly to your engineering team's issue tracking. Browse and create issues from any customer channel without ever leaving Plain. Give engineers the context they need by linking issues to support threads, and close the loop with customers as you resolve their issues.
Use in-Slack actions from notifications to allow your team to assign themselves to a support request, change priority or status, directly from Slack with one click.
Bring customer support request directly to your engineering team's issue tracking. Browse and create issues from any customer channel without ever leaving Plain. Give engineers the context they need by linking issues to support threads, and close the loop with customers as you resolve their issues.
Use in-Slack actions from notifications to allow your team to assign themselves to a support request, change priority or status, directly from Slack with one click.
One platform for all your customer channels
One platform for all your customer channels
One platform for all your customer channels
One platform for all your customer channels
The fastest, most enjoyable email support
Get rock-solid, incredibly fast email support for your customers. Revolve issues faster by making sure each email request is automatically assigned to the right customer tier and SLA.
The fastest, most enjoyable email support
Get rock-solid, incredibly fast email support for your customers. Revolve issues faster by making sure each email request is automatically assigned to the right customer tier and SLA.
The fastest, most enjoyable email support
Get rock-solid, incredibly fast email support for your customers. Revolve issues faster by making sure each email request is automatically assigned to the right customer tier and SLA.
The fastest, most enjoyable email support
Get rock-solid, incredibly fast email support for your customers. Revolve issues faster by making sure each email request is automatically assigned to the right customer tier and SLA.
Structure queries however you need with in-app forms
Structure every support request you receive, while giving your customers an on-brand, seamless experience with natively embedded contact forms – in a format that's quick and easy for your team to prioritize.
Structure queries however you need with in-app forms
Structure every support request you receive, while giving your customers an on-brand, seamless experience with natively embedded contact forms – in a format that's quick and easy for your team to prioritize.
Structure queries however you need with in-app forms
Structure every support request you receive, while giving your customers an on-brand, seamless experience with natively embedded contact forms – in a format that's quick and easy for your team to prioritize.
Structure queries however you need with in-app forms
Structure every support request you receive, while giving your customers an on-brand, seamless experience with natively embedded contact forms – in a format that's quick and easy for your team to prioritize.
Bring your own channels with our robust API
Plain is built with flexibility at the forefront, so if you can think it, you can build it with Plain. Think up your ideal support stack, and build it today.
Bring your own channels with our robust API
Plain is built with flexibility at the forefront, so if you can think it, you can build it with Plain. Think up your ideal support stack, and build it today.
Bring your own channels with our robust API
Plain is built with flexibility at the forefront, so if you can think it, you can build it with Plain. Think up your ideal support stack, and build it today.
Bring your own channels with our robust API
Plain is built with flexibility at the forefront, so if you can think it, you can build it with Plain. Think up your ideal support stack, and build it today.
Take control of your queue
Take control of your queue
Take control of your queue
Take control of your queue
Create as many SLAs you need, across all your support channels – at the level of granularity your team needs – and we'll notify you when you've left a response for too long and you're in danger of breaching them. Directly map every tenant, customer, and support request to a tier in Plain, making it much easier to prioritize requests for your customer groups.
Create as many SLAs you need, across all your support channels – at the level of granularity your team needs – and we'll notify you when you've left a response for too long and you're in danger of breaching them. Directly map every tenant, customer, and support request to a tier in Plain, making it much easier to prioritize requests for your customer groups.
Create as many SLAs you need, across all your support channels – at the level of granularity your team needs – and we'll notify you when you've left a response for too long and you're in danger of breaching them. Directly map every tenant, customer, and support request to a tier in Plain, making it much easier to prioritize requests for your customer groups.
Create as many SLAs you need, across all your support channels – at the level of granularity your team needs – and we'll notify you when you've left a response for too long and you're in danger of breaching them. Directly map every tenant, customer, and support request to a tier in Plain, making it much easier to prioritize requests for your customer groups.
Enterprise
Bug report
Atrium
Enterprise
Bug report
Atrium
Enterprise
Bug report
Atrium
Enterprise
Bug report
Atrium
Insights wherever you look
Insights wherever you look
Insights wherever you look
Insights wherever you look
Your team can view key insights throughout the entire Plain app. Spot trends, identify issues, and ensure every customer is getting the right level of support. If you find yourself constantly asking – are we prioritizing our support requests correctly? What product areas are creating most of our volume? What companies are we speaking with the most? Then Plain's insights will work for you.
Your team can view key insights throughout the entire Plain app. Spot trends, identify issues, and ensure every customer is getting the right level of support. If you find yourself constantly asking – are we prioritizing our support requests correctly? What product areas are creating most of our volume? What companies are we speaking with the most? Then Plain's insights will work for you.
Your team can view key insights throughout the entire Plain app. Spot trends, identify issues, and ensure every customer is getting the right level of support. If you find yourself constantly asking – are we prioritizing our support requests correctly? What product areas are creating most of our volume? What companies are we speaking with the most? Then Plain's insights will work for you.
Your team can view key insights throughout the entire Plain app. Spot trends, identify issues, and ensure every customer is getting the right level of support. If you find yourself constantly asking – are we prioritizing our support requests correctly? What product areas are creating most of our volume? What companies are we speaking with the most? Then Plain's insights will work for you.
Keep all your customers in the loop
Keep all your customers in the loop
Keep all your customers in the loop
Connect your company Slack to Plain broadcasts and never miss an opportunity to share your wins with your customers again. A free, standalone app, brought to you by Plain.
Connect your company Slack to Plain broadcasts and never miss an opportunity to share your wins with your customers again. A free, standalone app, brought to you by Plain.
Connect your company Slack to Plain broadcasts and never miss an opportunity to share your wins with your customers again. A free, standalone app, brought to you by Plain.
Trusted by world class support teams
Join the teams who rely on Plain to provide world-class support to their customers.
We love Plain. It's made us faster and enabled top-notch support for more folks, all leveraging our own tools and data. The speed and adaptability of the team stand out, evolving with us to better serve our customers.
Rodney Urquhart
Head of Developer Success
Before Plain, support was siloed. With Plain, support has become a team sport. We have one consolidated platform and all the context that we need. Plain has helped us to feel more connected to customers than ever before.
Neil Jagdish Patel
CEO
Thanks to Plain, we’re moving towards our goal of building a frictionless support experience way faster. That would have been impossible with any other solution. We're here now and not one year later because of Plain.
Ray Chen
Support Engineer
Migrate faster than your FRT.
Concierge onboarding
We'll help you get set-up with Plain and make sure you're getting the most from every feature.
Bring your data
Bring over all of your past conversations from Zendesk, sync all of your accounts from Salesforce, and more, with our importers.
Slack message in #atrium-ollo-ai
Today
Ben Braithwaite got in touch via Slack on Thu 12 October 2023 at 11:50 (BST)
Ben Braithwaite
Just now
Hi there! I'm having trouble with updating the list of active projects in the app. It's not updating the status of my projects, I get an error 405 every time.
Technical issue
added by
Plain AI 1h ago
Priority set to
High
by Triage Bot 1h ago
You
Just now
Hey
@Ben
, this sounds like it might be related to a known bug on our end.
It’s actively being worked on, I’ll let you know once this is resolved.
1
1
P-3257
Updating active project status fails with Error 405
linked to this thread
5mins ago
Press
R
to reply,
O
to open in Slack
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N
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Z
Mark as Done
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Todo
Slack message in #atrium-ollo
Ben is encountering Error 405 updating the status of a project. They’re asking you to help.
High
P
You
A
Labels
L
Technical issue
Linear issues
I
P-3257
Updating active project status fails with Error 405
Ben Braithwaite
Ollo AI
Groups
Pro tier
Recent threads
Bug report: Missing user permission
1w
Workspace details
Name
Ollo AI
Pricing plan
Pro
Project usage
392 of 500
Pending requests
12
Workspace users
Ben Braithwaite
Owner
Dieter Dohlman
Admin
Cecile Carter
Admin
Migrate faster than your FRT.
Migrate faster than your FRT.
Concierge onboarding
We'll help you get set-up with Plain and make sure you're getting the most from every feature.
Bring your data
Bring over all of your past conversations from Zendesk, sync all of your accounts from Salesforce, and more, with our importers.
Concierge onboarding
We'll help you get set-up with Plain and make sure you're getting the most from every feature.
Bring your data
Bring over all of your past conversations from Zendesk, sync all of your accounts from Salesforce, and more, with our importers.
Slack message in #atrium-ollo-ai
Today
Ben Braithwaite got in touch via Slack on Thu 12 October 2023 at 11:50 (BST)
Ben Braithwaite
Just now
Hi there! I'm having trouble with updating the list of active projects in the app. It's not updating the status of my projects, I get an error 405 every time.
Technical issue
added by
Plain AI 1h ago
Priority set to
High
by Triage Bot 1h ago
You
Just now
Hey
@Ben
, this sounds like it might be related to a known bug on our end.
It’s actively being worked on, I’ll let you know once this is resolved.
1
1
P-3257
Updating active project status fails with Error 405
linked to this thread
5mins ago
Press
R
to reply,
O
to open in Slack
Note
N
Snooze
Z
Mark as Done
E
Todo
Slack message in #atrium-ollo
Ben is encountering Error 405 updating the status of a project. They’re asking you to help.
High
P
You
A
Labels
L
Technical issue
Linear issues
I
P-3257
Updating active project status fails with Error 405
Ben Braithwaite
Ollo AI
Groups
Pro tier
Recent threads
Bug report: Missing user permission
1w
Workspace details
Name
Ollo AI
Pricing plan
Pro
Project usage
392 of 500
Pending requests
12
Workspace users
Ben Braithwaite
Owner
Dieter Dohlman
Admin
Cecile Carter
Admin
Migrate faster than your FRT.
Migrate faster than your FRT.
Concierge onboarding
We'll help you get set-up with Plain and make sure you're getting the most from every feature.
Bring your data
Bring over all of your past conversations from Zendesk, sync all of your accounts from Salesforce, and more, with our importers.
Concierge onboarding
We'll help you get set-up with Plain and make sure you're getting the most from every feature.
Bring your data
Bring over all of your past conversations from Zendesk, sync all of your accounts from Salesforce, and more, with our importers.
Slack message in #atrium-ollo-ai
Today
Ben Braithwaite got in touch via Slack on Thu 12 October 2023 at 11:50 (BST)
Ben Braithwaite
Just now
Hi there! I'm having trouble with updating the list of active projects in the app. It's not updating the status of my projects, I get an error 405 every time.
Technical issue
added by
Plain AI 1h ago
Priority set to
High
by Triage Bot 1h ago
You
Just now
Hey
@Ben
, this sounds like it might be related to a known bug on our end.
It’s actively being worked on, I’ll let you know once this is resolved.
1
1
P-3257
Updating active project status fails with Error 405
linked to this thread
5mins ago
Press
R
to reply,
O
to open in Slack
Note
N
Snooze
Z
Mark as Done
E
Todo
Slack message in #atrium-ollo
Ben is encountering Error 405 updating the status of a project. They’re asking you to help.
High
P
You
A
Labels
L
Technical issue
Linear issues
I
P-3257
Updating active project status fails with Error 405
Ben Braithwaite
Ollo AI
Groups
Pro tier
Recent threads
Bug report: Missing user permission
1w
Workspace details
Name
Ollo AI
Pricing plan
Pro
Project usage
392 of 500
Pending requests
12
Workspace users
Ben Braithwaite
Owner
Dieter Dohlman
Admin
Cecile Carter
Admin
Interesting reading
Bedtime reading
Things we worked hard for
© 2024 Not Just Tickets Limited
Plain and the Plain logo are trademarks and tradenames of Not Just Tickets Limited and may not be used or reproduced without consent.
Interesting reading
Bedtime reading
Things we worked hard for
© 2024 Not Just Tickets Limited
Plain and the Plain logo are trademarks and tradenames of Not Just Tickets Limited and may not be used or reproduced without consent.
Interesting reading
Bedtime reading
Things we worked hard for
© 2024 Not Just Tickets Limited
Plain and the Plain logo are trademarks and tradenames of Not Just Tickets Limited and may not be used or reproduced without consent.
Migrate faster than your FRT.
Migrate faster than your FRT.
Concierge onboarding
We'll help you get set-up with Plain and make sure you're getting the most from every feature.
Bring your data
Bring over all of your past conversations from Zendesk, sync all of your accounts from Salesforce, and more, with our importers.
Concierge onboarding
We'll help you get set-up with Plain and make sure you're getting the most from every feature.
Bring your data
Bring over all of your past conversations from Zendesk, sync all of your accounts from Salesforce, and more, with our importers.
Slack message in #atrium-ollo-ai
Today
Ben Braithwaite got in touch via Slack on Thu 12 October 2023 at 11:50 (BST)
Ben Braithwaite
Just now
Hi there! I'm having trouble with updating the list of active projects in the app. It's not updating the status of my projects, I get an error 405 every time.
Technical issue
added by
Plain AI 1h ago
Priority set to
High
by Triage Bot 1h ago
You
Just now
Hey
@Ben
, this sounds like it might be related to a known bug on our end.
It’s actively being worked on, I’ll let you know once this is resolved.
1
1
P-3257
Updating active project status fails with Error 405
linked to this thread
5mins ago
Press
R
to reply,
O
to open in Slack
Note
N
Snooze
Z
Mark as Done
E
Todo
Slack message in #atrium-ollo
Ben is encountering Error 405 updating the status of a project. They’re asking you to help.
High
P
You
A
Labels
L
Technical issue
Linear issues
I
P-3257
Updating active project status fails with Error 405
Ben Braithwaite
Ollo AI
Groups
Pro tier
Recent threads
Bug report: Missing user permission
1w
Workspace details
Name
Ollo AI
Pricing plan
Pro
Project usage
392 of 500
Pending requests
12
Workspace users
Ben Braithwaite
Owner
Dieter Dohlman
Admin
Cecile Carter
Admin