Saved Views

Our saved views allows your team to create and save different views of your support queue at a workspace level (saved views are not currently available at an individual level).

With saved views, your team can customize and save different views based on:

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Filters:

• Assignee
• Label
• Status
• Company
• Tenant
• Tier
• Priority
• Group
• Channel
• Thread field

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Sorting by:

• Status changed at, oldest first
• Status changed at, newest first
• Closest to breaching SLA
• Priority high to low
• Most recent message

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Grouping:

• None
• Priority
• Status
• Company
• Label
• Tier
• Channel
• Assignee
• Group

You can also save a view in either board or table format, and change the information you want to see in your cards or rows – like labels, issues, priority, and more.

To create a new saved view for your workspace, navigate to “Views” in your left sidebar. Once you select “Create view” you’ll be able to choose the properties you want to include.