Shortcuts

Keyboard shortcuts within Plain make it really fast to help customers and stay in the flow.

This is the list of available keyboard shortcuts in Plain:

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Global shortcuts

• ⌘ + K - Open the command palette
• ? - The full list of available shortcuts

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On thread queues

• F - Add filter
• / - Search for customers or threads

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When viewing a thread

• A - Assign the thread
• P - Change thread priority
• N - Add a note to a thread
• E - Mark a thread as Done
• Z - Snooze a thread
• ! - Mark customer as spam
• ⌘ + . - Show/hide queue
• ⌘ + / - Show/hide customer sidebar
• R - Focus composer to reply
• J/K - Next/Previous thread
• Esc - Go back to queue
• L - Add label
• I - Add linear issue

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When the composer is focused

• ⌘ + Enter - Send message
• ⌘ + Shift + Enter - Send message and mark thread as done
• [ - Insert snippet
• Esc - Unfocus/blur composer