Roles & Permissions

Below you’ll find the roles available within your Plain workspace. Set your team’s roles depending on the level of access and ownership they need.

• Owner: Full access to everything, including billing, deleting workspaces, managing workspace settings and API keys.
• Admin: Access to everything in Plain except for billing and deleting workspaces.
• Support: Can message customers and use all in-app features.
• Viewer: Can view all support requests and participate in internal discussions, but cannot send messages to customers via Plain. Viewer seats are completely free, and unlimited.

Note: Owner, Admin, and Support seats are paid seats in Plain, while viewer seats are free. View our full pricing breakdown here

You can view and update existing user’s roles or add new users from Settings → Members.

You can also manage billing directly from Plain. Navigate to Settings → Billing to view, or make changes to your billing settings.