Knowledge Base
Can I forward emails to Plain?
No. If you receive an email to your personal email address and would like to hand it off to support what you can do is CC your support email.
For example, if help@acme.com is your support email, your email exchange could look like this:
From: jane@gmail.com
To: You
Can you help me with A, B & C.
From: You
To: jane@gmail.com
Cc: help@acme.com 👈
Hey Jane, sure thing. Just looping in our support team here (CCd) who can help you out!
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