Customer support for modern tools

Provide support that’s as polished as your product with Plain, the customer support tool for the companies defining the next decade.

Set up in less than 5 mins

Built for seamless integration

Transparently priced

Join the modern teams already using Plain.

Backed by
Backed by

Structured Messaging

Power any interaction in your product

Go beyond chat and email. Manage early access requests, build bug reporting forms, and collect product feedback. Any interaction, anywhere in your product, all in your own UI.

Timeline

Have one conversation, not countless tickets

View your customers' product interactions and messages in a single timeline. No more copying and pasting ticket numbers, user IDs and emails between systems.

Email
Chat
Note

Chat with Alex Goodman

Send chat
This is the beginning of your timeline with Alex Goodwin

The timeline shows all your chat, email, notes and events related in one place. They can only see chat and email messages. Hay hi!

Trial bot

23 days ago

Alex Goodwin started their free trial 🎉

Today

A
Alex Goodwin

2m ago

Hi there, my free trial comes to an end next week. What will I need to do to continue with the service?

Issue I-432 opened by Dani Coleman

1m ago

Free Trial Query
Open

Live Cards

Never switch tabs again

Get a live view of your customer data, from anywhere, in any format – without building complicated apps, syncing data between systems, or manually updating data.

and so much more…

Slack and Discord notifications

Be the first to know when someone needs your help.

Issue tracking

Understand and track the issues people get in touch with you about.

Hi, my free trial comes to an end next week. What will I need to do to continue with the service?

L

Hi Alex, you won’t need to do anything. You will automatically move onto our Starter Plan which costs $19 per month.

We already have your payment details so it’s ready to go.

Perfect, thanks for your help!

Type your message here

Themeable chat UI

Make your chat feel at home in your product with full control over every chat component.


K

Command + K

Help customers twice as fast with our intuitive, keyboard-friendly UI.

Chat as a script tag

Get started immediately with our drop-in script tag.

Unlimited users

Invite as many people as you want. Get the whole company involved in customer support.

Email

Chat

Manual channel switching

Decide when you want to use email or chat to talk to your customers.

Snippets

Save templated replies for frequent use.

Notes

Easily store internal information on a customer's timeline.

and so much more…

GraphQL APIs

Build with zero limitations

Every company is unique, and so is how you support your customers. Plain is built API-first, so you can work with it however you need – zero restrictions.

Build powerful workflows

Integrate your products and Plain for better self service, automated issue resolution and follow-up

Bring your own UI

Build support tooling in your own systems, on top of our powerful primitives.
Deliver proactive customer service

Flag important events to your support team so they can reach out before customers do.

Interesting reading

@plainsupport

Plain and the Plain logo are trademarks and tradenames of Not Just Tickets Limited and may not be used or reproduced without consent.

© 2022 Not Just Tickets Limited

Interesting reading

@plainsupport

Plain and the Plain logo are trademarks and tradenames of Not Just Tickets Limited and may not be used or reproduced without consent.

© 2022 Not Just Tickets Limited

Interesting reading

@plainsupport

Plain and the Plain logo are trademarks and tradenames of Not Just Tickets Limited and may not be used or reproduced without consent.

© 2022 Not Just Tickets Limited

Interesting reading

@plainsupport

Plain and the Plain logo are trademarks and tradenames of Not Just Tickets Limited and may not be used or reproduced without consent.

© 2022 Not Just Tickets Limited