WOrkflows
How top AI companies build support on Plain
The fastest-growing AI companies don’t scale headcount with ticket volume. They build support automations that free their team to focus on the most complex issues.
Assign to agent
Your AI
Start
Thread created
If/else
If
Priority
IS
Urgent
Else
Explore real support automations
AUTOMATION
Automate support your way
Plain’s workflow tool or API-first model powered every example above. Use one or both to automate support, shaped to how you operate instead of being forced into a template.
Workflows
Orchestrate work across AI and human agents, and automate your support across any channel. Trigger workflows automatically, or schedule workflows just like e2b does.
API-First
Plain is API-first, so you build support around your business instead of bending it to a tool. Dust, Granola, and Cursor plug in their own agent to ensure Plain works the way their teams do.
AI Agents
Supercharge automations with agents
Ari
Ari handles your front line, resolving routine tickets end-to-end and routing the rest to the right person on your team.
Sidekick
Plain's native AI investigates across your tools, drafts replies, and clears busywork so your team can focus on what matters.
Bring Your Own Agent
Plain’s API gives your own agent full context so it can work support end to end. n8n, Dust, and Cursor all run support with their own agent.
CAPABILITIES
Trigger from anything, branch to anywhere.
Every feature built for teams running complex, high-volume automation at scale.
Escalation Paths
Predefine granular escalation paths depending on a wide set of criteria.
Auto-Responses
Automatically reply to customers based on business hours, tier, label, and more.
SLAs
Assign first response and next response SLAs, with automated breach notifications.
CSAT
Send customer surveys across any channel, with granular control over timings.
Labelling
Build advanced, nested labelling structures to collect the data you need.
